Proctoring
WGU proctored exam logistics: the room scan, dual monitors, and exam-day reality
At a glance
Last updated
A WGU proctored OA runs in ProctorU's Guardian Browser with identity and device checks first: photo ID on camera, a webcam scan of your room and desk, and device profiling. One monitor, a clear desk, and a quiet room are the safe baseline. Most exam-day failures are environmental, not academic: a second monitor, a cluttered background, or a flagged process.
- Photo ID, room scan, and device checks before the exam opens
- One monitor: disconnect the second one before the session
- Clear desk, quiet private room, nothing on the walls in reach
- Most failed attempts fail on environment, not knowledge
Every full package includes the written 6-month guarantee: we finish the remaining CUs under the agreed plan, or you do not pay. Packages: Bachelor's $3,000 · Master's $3,500 · both $5,500 · single assessments from $99.
What happens in the room scan?
Before the exam loads, the proctor asks you to show the room through your webcam: the desk surface, the area around and under it, the walls near you, and sometimes your ears, wrists, and glasses. The point is to confirm there are no notes, second screens, phones, or helpers in reach.
It takes a few minutes when the room is ready and becomes an ordeal when it is not. The students who sail through are the ones who cleared the desk and chose a boring room before scheduling, not the morning of.
Can I use dual monitors on a WGU proctored exam?
No. The rule is one monitor. Proctors routinely ask students to unplug or fully turn away the second screen, and Guardian's checks can flag extra displays. If your daily setup is dual monitors, make disconnecting the second one part of your pre-exam routine, not a negotiation mid-session.
The same logic covers anything screen-like in view: televisions, tablets, and smart displays near the desk all invite questions. Remove or cover them before the scan.
Want this handled instead?
Send your program and remaining CUs. You get a written plan, an exact price, and a finish date before you pay anything.
What can go wrong on exam day, and what should you do?
The classics: a background app triggering the environment check, a family member audible in the next room, an internet wobble, a proctor who pauses the session over something on your desk. Each has the same first move: stay in the session, use the proctor chat, and get the issue documented in the moment.
If the session ends over a proctor or technical problem, contact ProctorU support and your course instructor the same day and say exactly what happened. Same-day documented cases get clean rebookings; vague reports days later turn into retake-policy quicksand.
- Before booking: wired internet if possible, updates done, Guardian Browser installed and tested
- Before the session: second monitor unplugged, desk cleared, phone out of the room, household warned
- During: eyes on screen, no reading questions aloud, proctor chat for anything unusual
- After: screenshot or note any incident while it is fresh
How does this work when Coursework Ninja completes the OA?
When we complete a proctored OA under your written plan, the environment question is ours to solve: the device checks, the Guardian session, and the scheduling are handled inside the completion path, confirmed per course at intake.
You never learn what a room scan is because you never sit one. The exam simply clears on the weekly schedule, under the same 6-month guarantee as everything else on the plan.
Questions, answered
Technically possible, practically a bad idea. Proctors want a clear desk and a controlled space, and an unusual setup invites extra scrutiny. A boring desk in a quiet room is the fastest path through the environment check.
Document it the same day: what happened, when, and what the proctor said, to ProctorU support and your course instructor. Reported-in-the-moment issues get clean retakes; complaints days later meet the standard retake process instead.
It depends on the exam's posted rules; some allow a short break, others do not. Check the rules for your specific exam before the session starts, and assume the clock keeps running.
No. Proctored environments are part of our done-for-you OA path when those courses are in your written scope. Scheduling, device checks, and the session itself are handled for you.
Coursework Ninja is an independent done-for-you degree completion service and is not affiliated with, endorsed by, or sponsored by Western Governors University.
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